1. Who we are

Keepingitsimple Limited (“KISL”, “we”, “us”) is responsible for your personal data when you use this website.

• Keepingitsimple Limited, Company No. 13343588
• 42 Heversham Rd, Bexleyheath, DA7 5BG, United Kingdom
• Email: info@keepingitsimplelimited.co.uk
• Phone: 020 8432 0733

If you have any questions about privacy or data protection, including requests about your personal data, please contact us at info@keepingitsimplelimited.co.uk.

2. What personal data we collect

Enquiry forms. When you send an enquiry through our website forms, we collect your name, phone number, email address, business or company name, your message, and any services you select. Our forms are protected by Google reCAPTCHA, which analyses activity to tell humans and automated abuse apart.

Contacting us directly. If you call or email us using the details on this website, we receive whatever information you choose to share so we can respond.

Technical and usage data. Like most websites, our hosting and security systems record basic technical information such as IP addresses, browser and device details, and pages visited, to keep the website secure and working properly. We also use Google Analytics to understand in general terms how visitors use the website.

Cookie preference. When you respond to our cookie banner, we remember your choice in your own browser so we do not keep asking.

3. How we use your data and why

• To respond to your enquiries and provide the accounting information or support you ask for.
• To operate, secure and improve our website and services.
• To meet legal and regulatory obligations that apply to our business.

We use your data where it is necessary to respond to you, where you have consented (for example by submitting an enquiry), and where we have a legitimate business interest in running and improving our website, balanced against your rights.

4. Cookies and similar technologies

We use a small number of cookies and browser storage:

• Analytics cookies (_ga, _ga_*) set by Google Analytics to recognise repeat visits and measure website use. These load when you visit our website.
• Cookie choice (kisl-cookie-choice) stored in your browser to remember your cookie banner choice.
• Third-party content such as our Google Maps location display, Google review content and reCAPTCHA may set their own cookies or process technical data under those providers’ own policies.
• WordPress login cookies are only used for our own staff administering the website.

You can control or delete cookies through your browser settings at any time. You can also opt out of Google Analytics across websites using Google’s opt-out add-on. Blocking some cookies may affect how parts of the website work, such as embedded maps.

5. Who we share data with

We do not sell your personal data. It is shared only with the service providers needed to run this website and respond to you, including Google (analytics, reCAPTCHA, maps and fonts) and Trustindex (review content). These providers process data under their own privacy policies. Some processing may take place outside the United Kingdom, in which case appropriate safeguards apply.

6. How long we keep data

We keep enquiry records only for as long as necessary to deal with your enquiry and to maintain proper business records. Website analytics information is used in general form to understand overall use. When data is no longer needed, it is deleted or anonymised.

7. Your rights

Under UK data protection law you have rights over your personal data, including to request a copy of it, to correct it, to ask for it to be deleted, to restrict or object to its use, and to receive it in a portable format. To exercise any of these rights, contact us at info@keepingitsimplelimited.co.uk and we will respond. If you remain unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

8. Changes to this policy

We may update this policy when our website or practices change. The current version will always be published on this page with its last-updated date.